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acesa has a new Operations Centre in its premises in Granollers (Barcelona), which provides coverage for its 542 km motorway network, where an average of 30,000 vehicles pass every day. The new layout of the Centre and the technical improvements which have been incorporated facilitate its work and the optimum use of the resources available.

acesa has improved the resources of the Operations Centre to manage its motorway network more efficiently 24 hours a day, 365 days a year.  It includes a large, double height control room and a new video-wall. This viewing system with lengthwise screens dominates the new control room. It consists of 21 50-inch cubes in a 7x3 array. It also incorporates the most advanced technology in systems to view images from all the cameras in acesa's, network, and can receive images simultaneously from up to 140 cameras at different points on all the motorways.

The Centre, which is permanently staffed by a rotating team of communications coordinators and a head coordinator, manages road services on motorways (incidents, roadworks, special operations, coordinating its own and external resources, etc.) and provides information on road conditions to customers and private users as well as official bodies.

acesa has changed the layout of the premises, making the operating posts more ergonomic and giving them a greater degree of mobility, and the centre now has a more modern, functional appearance.  Thanks to the joint work and involvement of the acesa and abertis Autopistas España teams who have taken part in the project, refurbishment work and the staff's adaptation to the new premises have been completed on schedule.

Activity level and resources

In 2008, acesa's Operations Centre dealt with a total of 80,578 incidents. These included: mechanical assistance (40.1%), roadworks (14.8%), obstacles on the road (12.8%), traffic (6.2%) and accidents (5.4%). Last year the centre handled over 400,000 calls.

The Centre has a range of technical resources, which include 520 SOS posts, 162 video cameras, 223 electronic information panels, 76 weather stations, and 32 telephone lines. It also has significant internal resources, including maintenance equipment, winter road support units, signal vans and snow ploughs. From the Centre action can be coordinated with different emergency and safety organisations, mechanical assistance companies and the Red Cross.