abertis works to constantly improve customer service, in line with the Strategic Social Responsibility Plan, which establishes a commitment to maintain close relations with customers and ensure their satisfaction. Practically all the group companies assessed in the CSR Report have implemented a certified quality management system in line with the international ISO 9001 standard.

The group also has numerous channels for communication with its customers: satisfaction surveys, telephone lines and face-to-face user service points, websites, magazines, leaflets and newsletters on-line. abertis also puts considerable effort into awareness-raising measures to improve road safety and so help to reduce accident rates, and also into environmental education.