Investor-oriented

Our shareholders’ office provides a personalised response to shareholder queries on the progress of the company in all its areas.

Some employee-related information

Over the course of 2005, the majority of the corporation’s workers received training, in which around 2 million euros was invested.

A high percentage of the workforce has an indefinite employment contract (95% of abertis employees, 88% of those of serviabertis, 99% of those of iberpistas and castellana, etc.)

The percentage of women employees stood at 28% in 2005, a figure that has been on the increase over the last 3 years.

The percentage of directly-employed workers with some disability stands at 1.5%, a figure which is complemented with alternative measures to exceed the 2% established in Spanish Social Integration of the Handicapped Act (“LISMI”).

Assessing customer satisfaction

Some corporation companies have implemented systems to assess the level of customer satisfaction. More than half of them have a system to gather and record customer queries, complaints and suggestions. Average response time stands at 10 days.

Currently, 38.8% of abertis operating income comes from business units with ISO 9001 certification.

All this is part of a strategic quality plain which promotes the implementation in the different businesses of quality and environment management systems, integrating to this end available processes and resources to achieve full customer satisfaction and minimize the environmental impact of its activities.

2004 Special Olympics

abertis prepared a specific project to collaborate in the Seventh Special Olympic Games, held in Badalona from 10 to 13 June 2004. The event played host to 2,000 athletes from 20 countries and is a reflection of the spirit of the Special Olympics movement, whose main goal is to encourage the personal development and integration of the mentally handicapped through sport. Given its link with the territory, abertis sponsored as part of this project the route of the Olympic Torch between l’Escala and Badalona, which passed through towns and cities such as Figueres, Vilanova i la Geltrú, Barcelona, Reus, Igualada and Granollers. At its passing through these places and at official events, institutional representatives of the corporation were present, as was the acesa athletics teams, which accompanied the bearers of the torch during the different stages.

During the celebration of the event, an area of the athletes’ village was prepared so that participants could express their feelings and emotions throughout the Games. These personal experiences, together with an extensive photographic reportage, gave rise, in collaboration with the Games’ organisers, to an exhibition which aimed to provide continuity over time to the spirit and meaning of the Games: solidarity, respect and the goal of betterment, as well as keeping alive society’s commitment to this task.

The opening ceremony of “Roads of Emotions” was attended by was attended by the Minister of Welfare and the Family of the Generalitat de Catalunya, Anna Simó, and abertis Managing Director Salvador Alemany, amongst other personalities from the worlds of sport, society and culture. The exhibition was located in the central hall of a large Barcelona shopping centre, host to more than 600,000 people in the period in which the exhibition was held. Thanks to this project, abertis received the Social Initiative Award of the Family Business and Organisation Awards, granted by the Catalan Family Organisations Group.

Other actions in support of people

2008

• Collaboration with the Red Cross to help Aids affected people from Mozambique
• Travel grants for university students from Castellet i la Gornal
• Carolina foundation workshop on CSR at the castle of Castellet
• Talk by the cardiologist Valentí Fuster, president of the national cardiovascular research centre CNIC on health in the 21st century at the MNAC
• Cooperation on International Red Cross Day
• Cooperation with the Catalan branch of the NGO SOS Children's Villages (St. George's Day)
• Humanitarian aid sent to Bolivia and Burma through the Red Cross
• Blood donation campaign among employees of the abertis group

2007

• Humanitarian aid sent to Bangladesh through the Red Cross
• Travel grants for university students from Castellet i la Gornal
• Organisation of Investors' Day
• “Próximo” programme to present the company to investors and analysts. Workshops in La Coruña, Vigo, Zaragoza y Madrid.
• Blood donation drive amongst employees at the Catalan Health Service Transfusion Centre and Tissue Bank

2006

• Collaboration with the Associació Africana i Catalana de Cooperació (africat - African and Catalan Cooperation Association) to transport to the town of Yingui (Cameroon) an ambulance given by the Department of Health of the Government of Catalonia
• Worked with TV3 on its La Marató. The telethon, in its 15th year, was devoted to chronic pain
• Transport grants for Castellet i la Gornal university students
• “Próximo” programme to present the company to investors and analysts. Workshops in Seville, Malaga, Alicante and Valencia
• Collaboration with the VIII Special Olympics, held in Lloret de Mar
• Blood donation drive amongst employees at the Catalan Health Service Transfusion Centre and Tissue Bank
• Seminar on "Telecommunications in the information and knowledge society"
• Internal communications campaign on abertis’s vision, mission and values
• Participation in Borsadiner show
• Participation in Borsalia show
• Support for the Centre Nacional d’Investigacions Cardiovasculars (CNIC, the National Cardiovascular Research Centre)

2005

• Worked with TV3 on its La Marató. The telethon, in its 14th year, was devoted to Alzheimer’s and other brain diseases
• Transport grants for Castellet i la Gornal university students
• The Programa “Próximo”, presenting the company to investors and analysts. Sessions in Barcelona, Madrid, Valencia, Alicante, Castellón, Elche, Bilbao, Oviedo, Zaragoza, Vigo and La Coruña
• Donation of 55 wheelchairs made for Barcelona’s Forum of the Cultures to care organisations in Catalonia and the Community of Valencia: Acell, ASPACE, Centre Sirius, Fundació Amiba, Fundació Auxilia, Fundació Ecom, Fundació Esclerosis Múltiple, Fundació Pere Tarrés, Natan and Fundación Activa Espina Bífida
• Assignment of the “Roads of Emotions” exhibition over to Mollerussa Acudam Association
• Blood drive amongst employees for the Catalan Health Service’s Transfusion and Tissue Bank Service
• Donation of photocopiers to the FEMAREC Private Foundation for its Special Work Centre
• Donation of computers to Castellet i la Gornal Municipal Council
• Participation in the Borsalia Show (Madrid)
• Participation in the Business Social Action Show (Valencia)
• Participation in the International Logistics Show (Barcelona)

2004

• Worked with TV3 on its La Marató. The telethon, in its 13th year, was devoted to cancer
• Research into a wheelchair with a mechanical gearbox. Granting of 60 wheelchairs to allow the disabled to move around the Barcelona Forum of the Cultures showground
• Sponsorship of the Fifth National Special Olympic Games in Seville, together with aumar
• 18 grants for school transport for university students of Castellet i la Gornal
• Football-7, tennis, athletics and clay pigeon shooting competitions for corporation employees
• Support for care organisations. Special collaboration with TV3’s Fundació La Marató and its special telethon in aid of chronic respiratory diseases
• Donation of computers to the ACOSU association, to the Sant Vicenç dels Horts Sant Josep Neighbourhood Association and to FAREM (The Vallirana, Cervelló and Corbera de Llobregat Handicapped Association)

Organisations with which we collaborate in aid of people’s welfare

• Care organisations:
  • The Centre Nacional d’Investigacions Cardiovasculars (CNIC, the National Cardiovascular Research Centre)
  • The Red Cross (volunteers’ campaign)
  • Fundació Acihd
  • Fundació Internacional Joseph Carreras (bone marrow donors’ register)
  • Fundació Lliga Catalana d’Ajuda Oncològica (Catalan Oncological Help League Foundation)
  • Senyfundació (a competition for institutions in search of excellence)
  • Cardiovascular Research National Centre
  • Catalan Down’s syndrome foundation (Col·labora project)
  • Multiple sclerosis foundation (Telerehabilitació project)
  • Struggle against AIDS foundation
• Special work centres:
  • Fundosa Teleservicios (Grupo ONCE)
  • Grup Sifu
  • ISS Gelim
  • CFO La Papelera
  • Fundació Privada Santa Teresa
• Road-safety-related activities:
  • Spain’s Directorate-General of Traffic
  • The Catalan Traffic Service
  • Fundació RACC
  • Intras
  • Asociación Prevención de Accidentes de Tráfico P (A) T, the Traffic Accidents Prevention Association
  • Fundació Bosch i Gimpera
  • Centre for innovation in transport (Cenit) at the Polytechnic University of Catalonia (UPC)
• Sports-related activities:
  • Club Ciclista Palafrugell
  • Club Esportiu Mossos d’Esquadra (World Police and Firemen’s Games)
• Others:
  • Associació Africana i Catalana de Cooperació (africat - African and Catalan Cooperation Association)
  • The Centre per a la Pau de la Creu Roja, the Red Cross’s Centre for Peace
  • The Maria Corral Association for Research on and Dissemination of Human Values
  • The Fundació Centre d’Estudis Jordi Pujol, a research foundation
  • Ajuntament de Castellet i la Gornal (scholarships for the students transport)
  • Intermón-Oxfam
  • Universidad Carlos III de Madrid
  • Universitat Autònoma de Barcelona. Demographic Studies Centre
  • Universitat Internacional de Catalunya
  • Universitat de Barcelona
  • Fundació La Marató TV3
  • Asociación Madre Coraje
  • Feria de Acción Social de Valencia
  • Fundación Privada Femarec (LISMI complement)
  • Fundación Empresa y Sociedad (Business and Handicap Programme)
  • ESADE Chair in democratic leadership and government
  • IESE Chair in public regulation, powers and policy
  • Ramon Llull University Foundation

2006 Special Olympics Games

For the second consecutive time, abertis sponsored the route that the Special Olympic Games torch followed. In its eighth edition, the games were held in Lloret de Mar from 11th to 15th October and brought together some 2,200 sportspeople from 17 countries and 1,200 volunteers. The objective of this event was to foster personal development and the integration of mentally handicapped people through sport, ideas that fit in with abertis’ priority to favour quality of life and the well being of people.

On the route the Olympic torch took through the various cities that have previously hosted the Special Olympics, three members of the acesa athletics team, Xavier Comas, Álex Calamardo and José Antonio Ríos, took turns to accompany the mentally handicapped sportspeople. In fact, the abertis corporation participated in this project right from the lighting of the torch with the Olympic flame in Lausanne (Switzerland) on 22nd September, where the corporation was represented by Ricard Maxenchs, director of Institutional Relations and Quality at abertis and member of the Honorary Committee of the 2006 Lloret Special Olympic Games.

abertis also collaborated with these Special Olympics by providing the photo exhibition "Camins d’emocions" (Paths of Emotions), which the Corporation promoted after the last edition of the Games. The exhibition could be visited during the event at the village in Lloret de Mar.

2015: A Better World For Joana

Meet Joana

2015: A Better World For Joana is the name of the social awareness-raising campaign launched by the abertis Corporation to publicise, among its employees and other interested groups, the eight Goals of the Millennium Development (GMD’s) set by the United Nations: to eradicate extreme poverty and hunger, to achieve universal primary education, to promote equality between the sexes, to reduce infant mortality, to improve maternal health, to combat AIDS and other diseases, to ensure environmental sustainability and to develop a global partnership for development.

This is a Corporate Social Responsibility measure undertaken by abertis, forming part of its Priority: People programme, which pays special attention to improving welfare and quality of life for all citizens.

The campaign 2015: A Better World For Joana revolves around a symbol, Joana, a nine year-old girl who stands for millions of children who will become adults by 2015, the date set to measure how far the GMD’s have been achieved. In the coming years the different goals, the progress made in meeting them and the schemes carried out in relation to them will be publicised, and finally in 2015 the successes achieved by the campaign will be assessed.

The 11 companies in the Corporate Reputation Forum, an organisation set up to study and disseminate trends, tools and models in corporate reputation management and of which abertis is a member, back this campaign. This makes it the biggest publicity campaign for the UN ever backed by a diverse group of large companies who between them cover over 100 countries in all five continents, with 700,000 employees and over 830 million customers. The eleven companies who make up the forum are also signatories to the United Nations Global Compact and have adopted the ten universal principles for responsible globalisation in the countries where they operate.

» Enllaços relacionats:

Campaign website

Goals of the Millennium Development

United Nationals Global Compact